Ticket Summary:
The customer expresses frustration with retrieving 2FA codes from their email account and SMS messages while using Jancy. They request assistance and provide information about their desired setup. We responded and explained how to configure the Site:Ticketmaster column in the profile sheet. we suggest using email codes from an Outlook email account and SMS codes from TextChest. An example code snippet is provided, and we offered to review the customer's file if needed.
The customer replies and asks the team to review their file, mentioning the use of Gmail accounts and the upcoming availability of SeatHero numbers. They include the content of their Site:Ticketmaster column and inquire about the significance of the port number (993). The customer also asks where to input the SeatHero numbers and if the API shares that information automatically.
We replied, stating that the values in the Site:Ticketmaster column are fine and addresses the customer's concerns. They explain that the port number corresponds to Gmail's IMAP server and provide links to relevant documentation. We suggest using app passwords for Gmail IMAP connections and provides a link to the documentation on setting up app passwords. We also provide instructions for entering the SeatHero numbers in the SMS Number column and moving the smscode field to the Site:Ticketmaster column.
Link to this ticket: [#32] help with 2fa : Team Jancy (freshdesk.com)
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