Ticket Description:
The user encountered a system error while using Jancy, which was previously working fine. They sought assistance and mentioned the possibility of the issue being related to their proxy provider or a general networking problem. They were advised to temporarily disable the proxy in the tab and check if internet browsing works without issues. Additionally, the user was informed about the potential need for IP address whitelisting by proxy providers if their ISP assigned a new IP address.
Link to this ticket: [#833] Re: Jancy Updating Issues : Team Jancy (freshdesk.com)
Link to another example: [#888] Error question : Team Jancy (freshdesk.com)
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